We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@monroeandleisure.com. Please note that returns will need to be sent to the following address: 7072 carlisle pike, carlisle PA 17015
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@monroeandleisure.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All standard merchandise may be returned within 30 days of the date of delivery.
Original shipping costs are not refundable. Items must be returned in original condition and packaging. We will refund the original shipping cost only if the product is damaged, defective or was a result of an error on our part. Custom items cannot be returned.
A return authorization is required for all returns. Please do not send return items without a Return Authorization from us. Once we authorize a return, you will be sent a return form that must be put in with your shipment, as well as a shipping label.
Items must be shipped back within 5 days of receiving the Return Authorization for proper credit. Damages must be reported within 7 days of receipt.
Restocking Fees of 15% apply for orders over $500 or refused deliveries and 20% for orders over $1,000. Restocking fees will be deducted from your refund. Customer is responsible for return shipping back, since everything is made to order.
How do I initiate a return? To initiate a return for an item, please contact us with your name, order information and reason for return. We will email you a return authorization along with instructions on how to handle the return. We will also send you a shipping label. Any damages/defects must be reported before being shipped back
How will I know when my return has been received? After we receive your return and confirm that all items are in original condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed within five business days of receipt.
Your return credit may take a few business days to appear on your account depending on your credit card processing company.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@monroeandleisure.com.
