MONROE & LEISURE

Returns & Refunds

We hope you love your order. If a standard item is not right for your space, the guidelines below explain how returns work.

30-Day Return Window

Eligible standard items may be returned within 30 days. Returned merchandise must be in resalable condition.

Return Shipping & Restocking

The customer is responsible for return shipping costs. Orders over $500 are subject to a 15% restocking fee. If your original order included the $15 shipping charge, that original shipping charge is non-refundable.

Custom Orders

Custom-size and personalized rugs are made specifically for your order and are non-returnable. Once a custom proof has been approved and production has begun, changes or cancellations may no longer be possible.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us promptly with your order number and photos of the item and packaging so we can help resolve the issue.

Refund Timing

Approved refunds are issued after the returned item is received and inspected. Your bank or card issuer may require additional processing time before the credit appears.